Tech gradient orange

World-Class Outsourced CX. 
Powered by People. 
Elevated by Technology.

At Five Star Solutions, we believe great support is where leading integrative technology meets a human touch. Deliver secure, consistent, and human-centered support without the friction of disconnected tools or impersonal automation. Built on a unified global platform of enterprise CX technology and experienced agents, Five Star Solutions helps organizations strengthen trust, improve performance, and scale with confidence.

See What’s Possible

Where People and Technology Work as One

You define the experience. We build the model to support it. By combining experienced agents with intelligent automation and integrated CX technology, Five Star gives you the flexibility to design support that fits your business, while meeting rigorous security, privacy, and compliance requirements. 

Our operating model is built to support regulated environments, with controls and governance embedded across people, processes, and technology. From front-line customer care and technical support to sales and back-office operations, our teams operate as a true extension of your organization, adapting to complexity, volume, and change without sacrificing quality, control, or compliance.

View All Services
three people reviewing tech on laptop with graphic overlay

The Risk of
Automating CX
Without a Plan

Learn more about the value of a clear strategy behind your
automated CX and how Five Star delivers customer-focused
solutions built around your needs.

Industries We Serve

Your industry brings distinct operational demands, customer expectations, and regulatory requirements. Five Star partners with organizations across complex and regulated environments to design CX programs aligned to those realities, delivering secure, consistent, and human-centered support at scale.

Healthcare & Wellness

Improve patient access and support navigation with healthcare customer service outsourcing backed by HIPAA-compliant workflows, secure communication, and trained agents delivering consistent care experiences.

Learn More

Tech & Product Support

Strengthen your product and software CX with outsourced technical support services, scalable product support, and SaaS customer assistance delivered through trained specialists and standardized workflows.

Learn More

Fintech

Enhance your organization's CX with fintech customer service outsourcing that delivers safe, secure data handling, fraud support, digital wallet assistance, and scalable BPO services built for modern financial technology teams.

Learn More

Retail & Ecommerce

Improve response times and post-purchase experiences with ecommerce customer service outsourcing for orders, returns, tracking, loyalty programs, and omnichannel retail support at scale.

Learn More

Travel & Hospitality

Deliver seamless guest and traveler support through hospitality customer service outsourcing, including reservations, itinerary changes, loyalty assistance, and multilingual communication 24/7.

Learn More

Government

Strengthen public services with public sector contact center solutions offering identity verification, program assistance, inquiry handling, and scalable government customer support outsourcing.

Learn More

Insurance

Support policyholders with insurance agency customer service outsourcing for billing questions, coverage clarification, policy updates, claims intake, and secure communication using standardized workflows.

Learn More

Dispatch

Keep field operations connected with outsourced dispatch services that manage real-time scheduling, routing, and communication. Our dispatch outsourcing teams support logistics, utility workflows, and time-sensitive coordination.

Learn More
Black and white image of an abstract electrical grid

Your Trusted CX Partner

Organizations trust us to deliver secure, consistent customer support built on proven processes, industry-leading compliance, and modern CX technology. Our teams combine operational expertise with smart tools that improve accuracy, efficiency, and the customer experience.

Secure, Compliant Workflows

We follow industry-leading security and data protection standards to support sensitive customer interactions with confidence. Our programs follow SOC 2, PCI, and HIPAA-guided best practices and are built on consistent, repeatable processes that protect your customers and your business.

 

Smarter CX Technology

Our technology enhances every step of the customer journey. We use AI-powered tools, quality automation, agent-assist solutions, and real-time insights that help teams respond faster, reduce errors, and deliver a smoother, more accurate experience across every channel and customer touchpoint.

The quality of Five Star agents and management staff is very high, and the company’s values and actions are exemplary. Their support has helped us scale efficiently while significantly improving customer satisfaction. I strongly recommend them.

— Vice President of Operations

Awards and Recognition

Recognized for excellence in service quality, community impact, and operational performance.

United Way Logo

Spirit of Caring Award

South Dakota Department of Human Services logo

Large Employer of the Year

business.com logo

Best Call Center Services

Inc. 5000 logo

Inc 5000 Most Successful Companies in U.S.

Disability Friendly Business Resource Network

Disability Friendly Business

United Way Logo

United Way Campaign of the Year

Fellowes Brands Logo

Vendor of the Year

South Dakota Great Service Award

Great Service Award

Let’s Work Together

Whether navigating intricate, high-stakes workflows or managing massive volume surges, your CX operation must perform without compromise. Backed by more than 40 years of experience, Five Star partners with you to deliver secure, compliant, and human-centered support, architecting a CX model built around your goals and engineered to evolve as your business grows.

Let's Talk CX
two people reviewing docs and laptop in office

Ready to Strengthen Your Customer Experience?

Let’s design a CX model built for secure operations, real-world complexity, and long-term performance.

Get Started